Al*che*mist…one who applies a process of transmuting a common substance, usually of little value, into a substance of great value.
Stephen M. Munro
Profile
Over the last 30 years, Stephen Munro has held key positions with technology companies in the Customer Relationship Management, Content Management, ERP, E-Commerce, Managed Print and Systems Integration sectors. During that time, he has consistently demonstrated his ability to creatively grow and manage relatively young technology businesses in a predictable, profitable and ethical manner.
Summary
Stephen thrives on start-up, turnaround and growth challenges. He has a proven ability to quickly understand complex business issues and craft a holistic, successful and integrated business with a minimum of resources. It has been said that hiring Stephen is like buying money at a discount.
Executive Accomplishments
- Developed and executed a business plan to move a software company specializing in ERP software for the Office Products industry into the emerging Managed Print market. This imitative was so successful that the company now enjoys a virtually uncontested leadership position in the OP Dealer Managed Print space. Executed a Managed Print pilot program that generated $300,000 in net new revenue for the company in less than 60 days.
- Built and launched an e-commerce business for a niche power sports market. A highly innovative launch strategy propelled the e-store to a market leadership position generating mid-six figure sales revenue in less than three months.
- For an international Content Engineering software company, repositioned the business from “tool maker” to “solutions provider” while implementing a new sales methodology and developing key domestic and international partners. Rebuilt the sales organization and implemented a revised go-to-market strategy that drove revenues to 191% over the same period in 2003. As well, negotiated Corporate Enterprise License and Services agreements with The Boeing Company.
- At a leading equipment-centric CRM company, built a sales and marketing organization that increased sales by over 100% four years running. For the same organization, personally developed and closed the three largest accounts in the company’s history.
- Developed a VAR channel that contributed 60% of revenue and was instrumental in significantly growing the overall business.
- Created a medium-term business plan for a growing CRM systems supplier to secure investment of $4M in VC placements.
- Built and executed a go-to-market strategy for a second-generation e-CRM product suite that catapulted the business from start-up to established player in its market segment in less than 6 months.
- Managed a business center for a major international systems integrator that consistently produced the highest level of profitability in the company’s Canadian “product-based” operations.
Special Skills
- Vision – Visualizes opportunities and articulates bullet-proof plans for execution
- Execution – Applies agility and creativity to consistently achieve revenue and profit objectives
- Commitment - Demonstrates uncompromised ethics and commitment to “the big picture”
- Management – Optimizes all available resources to meet or exceed objectives
- Leadership – Nurtures and motivates to extract the full potential of teams
- Teamwork – Exploits strategic alliances to accelerate market share:
Career History
2006 – 2009 Director, New Markets – Digital Gateway Inc.
2004 – 2006 Owner, loudbike, loudbike e-store
2003 – 2004 Vice President, Business Development, Stilo Corporation
2000 – 2003 Regional Sales Director, Astea International
1993 – 2000 Vice President, Business Development, ServicePlus Corporation
1990 – 1992 Contract Management Consultant
1988 – 1990 Director, Business Development, International Datacasting Corporation
1982 – 1988 Successive Positions - Kinburn Technology Group (SHL, McLeod Bishop)
1979 – 1982 Insurance Systems Specialist, Canadian Insurance Computer Systems Inc.
Stephen M. Munro Bethesda, Maryland, USA [email protected]
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